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I dropped my phone down the toilet a couple of days ago and have a new one (Huawei) but it doesn't seem to recognise my Alta. The app has synced all my old data but does not sync any new info and can't find the device. I've tried unpairing it but it won't re-pair. Have turned Bluetooth off and on etc etc. Any ideas?
Very simple. Get a refund from fitbit. Despite their claim on the box that fitbit products are compatible with Bluetooth devices version 4.0 and all recent versions of Android, it actually doesn't work with Android phones.
Thought I should let you know: unregistering and re-registering the device, and turning phone off and on again, seemed to fix the issue. My husband did it and he's a fair bit more techy than me so it's possible he worked some sort of trickery but all in all it definitely doesn't seem to be an issue of compatibility. In case anyone else asks.
