Alta not linking with my Samsung J4 plus

[Tony1388]

Hi 

Just got a new phone in Christmas but when I try to link it up with my alta it cannot find it via Bluetooth. 

Has anyone experience this issue.

Any help or advice would be grateful 

Thank you.

Tony

[LanuzaFitbit]

Welcome to the Forums @Tony1388.

This might be happening because the J4 plus is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Ali962]

I change my phone to Samsung j4+ and now it won't pair via bluetooth.. cant get text alerts.. 

When will this be fixed

[LanuzaFitbit]

Welcome to the Forums @Ali962.

Thanks for letting us know about this.

It is possible that following the steps listed in this help article can help get the notifications to work. Please give them a try if you have the chance.

Maybe you could also post about the phone in our Feature Suggestions board. There other users can comment and vote on your idea to show their support. Be sure to also read the FAQ to better understand how that board works.

Let me know if you have any further questions.