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Alta not syncing to Huawei P30 Pro

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‎01-08-2020 11:49 - last edited on ‎01-10-2020 17:04 by Fitbit Moderator

‎01-08-2020 11:49 - last edited on ‎01-10-2020 17:04 by Fitbit Moderator

I hadn't used my fitbit it a while, charged it up, synced to my phone and all was working but it has just suddenly decided to stop syncing. 

 

I've tried everything, uninstalled the app turned off Bluetooth, restarted the fitbit 3 times but nothing seems to work.

 

Any ideas? 

 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 17:08 - edited ‎01-10-2020 17:08

‎01-10-2020 17:08 - edited ‎01-10-2020 17:08

Hi there @Lb88, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for taking the time to troubleshoot the syncing difficulties prior to contacting us. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

However, I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

 

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

 

Then, disable battery limitations:

 

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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‎01-18-2020 04:05

In response to MarreFitbit

‎01-18-2020 04:05

Hello, 

 

Just noticed that since Wednesday my alta HR will no longer syn with my p30 Pro. Tested it with an iPhone and it will sync. Has something happened to the andriod app? 

Tried un installing the app, restarting etc... All the usual but nothing has worked. 

 

Any tips? 

 

Thanks 

Hannah 

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