Hello @Gail_7, welcome aboard to our Community. Note the Galaxy S7 Edge is not supported yet, but it wont mean is not compatible to sync at all. Is only that we cannot fully guarantee it wont present any issues. When a device is in our supported device list, it means that our product team has extensively tested the device to be compatible to support all the features that offers the app and the trackers
You can try the following troubleshooting tips for syncing issues:
- Force quit and then reopen the Fitbit app.
- If the tracker doesn't sync, quit the app again and try turning Bluetooth off and on.
- Reopen the app once more. If the tracker doesn't sync, try again after rebooting your mobile device.
- If your tracker doesn't sync, try again after restarting your tracker. For instructions see @CindyFitbit's post.
- Lastly, review if you are running the last version of the app which is 2.32
Also you can see @AndrewFitbit post for additional suggestions that might help you to resolved this issue.
Let me know how it goes and see you soon.
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