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Alta won't sync or update

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‎10-11-2017 13:25

‎10-11-2017 13:25

My alta will not update and sometimes  takes days to sync. I have a HTC one m8 fone. I have tried the usually turn on and off, also with Bluetooth. And tried resetting the alta but still won't sync or update 

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‎10-15-2017 06:34

‎10-15-2017 06:34

Hey @Jhillj66.

 

It sounds quite frustrating that even if you troubleshoot like that, it still won't sync. Having said that, let's try to setup the Alta once again to your account as if it was a new device. Sometime that helps out. Please follow these steps:

  1. Open the app and go into the 'Account' tab.
  2. Once you are there, look for the option to 'Setup a New Device' and tap on it.
  3. Follow the steps on screen and setup the Alta again.

Let me know if you get any error message so that I can look into it.

 

Hope this helps you out! Feel free to reach out if you need anything else. 

Lanuza | Community Moderator

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