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Altar HR won't connect to my Huewei phone after system update.

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‎06-11-2021 07:43

‎06-11-2021 07:43

My Huewei phone (P30 lite) updated its operating system 2 days ago.  Since then my Fitbit HR won't connect to it.  There is nothing wrong with the Fitbit, it is the phone.  The phone doesn't find the Fitbit when doing a Bluetooth scan.  I have connected Fitbit to an old Samsung and it works fine.  The Fitbit can been seen by other Bluetooth devices.

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‎06-12-2021 10:47

‎06-12-2021 10:47

Hello @PatQuick and welcome to the Help forum.  The Alta/Alta HR forum isn't monitored by moderators.  I can't help you because I use an iPhone.  I am moving your post to the Android forum, because you are describing a syncing problem with an Android phone.  You might get help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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