help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Andriod App shows distance walked but Charge 2 shows set up screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2017 16:27 - last edited on ‎07-19-2017 08:15 by Moderator Alum

‎07-18-2017 16:27 - last edited on ‎07-19-2017 08:15 by Moderator Alum

Andriod phone shows distance walked, fitbit screen shows Go to WWW.fitbit.com/setup. desk top computer shows no linking to fitbit (charger 2).  My first fitbit.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-19-2017 08:16

‎07-19-2017 08:16

Hello @LocoMan, welcome aboard to the Fitbit Community! I'm wondering how it goes so far? If you are seeing this, perhaps the tracker is not paired to your Fitbit app and you might be using only MobileTrack which is your phone reading your basic information.

 

Please make sure your tracker is paired, you can find the devices you have set up on your Fitbit account by taping on the Account tab, located in the upper right corner of the screen. If you don't see your Charge 2 there, then the following post will guide you trough to fix this.

 

See you around and let me know if this was of your help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

Best Answer
3 REPLIES 3

‎07-19-2017 08:16

‎07-19-2017 08:16

Hello @LocoMan, welcome aboard to the Fitbit Community! I'm wondering how it goes so far? If you are seeing this, perhaps the tracker is not paired to your Fitbit app and you might be using only MobileTrack which is your phone reading your basic information.

 

Please make sure your tracker is paired, you can find the devices you have set up on your Fitbit account by taping on the Account tab, located in the upper right corner of the screen. If you don't see your Charge 2 there, then the following post will guide you trough to fix this.

 

See you around and let me know if this was of your help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎07-26-2017 16:39

In response to RobertoME

‎07-26-2017 16:39

My Fitbit is paired to my phone and is running well..

Thanks

 

 

 

 

Best Answer
0 Votes

‎08-03-2017 06:35

In response to LocoMan

‎08-03-2017 06:35

Hi there @LocoMan, thank you for keep me posted. I'm glad to hear your tracker is running well. 

 

Stay tuned to our Community and hope to see you around one more time.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer