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Android 3.64.5 crashes and 3.65 is not available

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‎08-15-2022 04:10

‎08-15-2022 04:10

Android version 3.64.5 keeps crashing. A box with the following message appears every few seconds and then disappears (even when I am not looking at the app):

 

Fitbit has stopped

x Close app

! Send feedback

 

I have tried uninstalling and reinstalling – no good.  Only way out is to Force Stop and stop using the app or remove the app.

 

i can’t upgrade to 3.65 (even it does solve the problem) as it now requires android 10+.  (I have android 8.0.0)

 

Are they asking me to bin my Fitbit?

 

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4 REPLIES 4

‎08-15-2022 05:17 - last edited on ‎08-08-2024 10:57 by Fitbit Moderator

‎08-15-2022 05:17 - last edited on ‎08-08-2024 10:57 by Fitbit Moderator

Hi @sbuser - if you go to the play store they say it is available for Android 8.

Try the following.

  • Logout of the App
  • clear the storage cache
  • force stop it
  • if it is still an active window swipe off
  • restart the phone
  • restart the watch
  • login to the app if you can

Author | ch, passion for improvement.

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‎08-15-2022 06:25

In response to Guy_

‎08-15-2022 06:25

Hi Guy

 

Thanks very much for your input.  I have done all you suggest, but can't do the last step.  The app won't now let me log in at all, as it will not evn open and the "stopped" message box is instead displayed as soon as I tap on the app icon.

 

I have re-checked playstore on my phone and it seems the latest version available (for android 😎 is dated July 22, 2022 - i.e. version 3.64.5, which is the version I already have.

 

A post from moderator LizzyFitbit said that the August 10 version 3.65 (which I had hoped might have solved the problem) requires android 10+, which I do not have and can't get.

 

So I am still completely stuck - and no thanks to Fitbit!

 

 

 

 

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‎08-15-2022 06:34 - last edited on ‎08-08-2024 10:55 by Fitbit Moderator

In response to sbuser

‎08-15-2022 06:34 - last edited on ‎08-08-2024 10:55 by Fitbit Moderator

@sbuser- curious it won't open, have you tried over wifi without mobile data and mobile data without wifi?  And also both with Bluetooth turned off.

Can you chat with Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎08-15-2022 09:32

In response to Guy_

‎08-15-2022 09:32

Thanks.  I have now got it working by deleting and reinstalling the app for the second time.  I think it was the combination of this and the cache clearance that you recommended, so thank you.

 

So I am just left with the following questions for Fitbit:

 

(a) Why is v.3.65 not available for android 8?  Will we still get updates for phones with operating systems earlier than android 10?

(b) Why are the new graphs on v.3.64 so bad?  They were much better on v.3.63.

 

Maybe these are subjects for other threads.

 

Thanks.

Best Answer