help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android App added 105,000 steps and 56 miles after setup

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2021 05:04 - last edited on ‎07-11-2021 15:06 by

‎07-10-2021 05:04 - last edited on ‎07-11-2021 15:06 by

Hi,

I set up my android app to record steps via my phone, it immediately added 105,000 steps and 56 miles. It says I managed this in a 15 minute spell.

I've managed to remove the steps, by adding driving activity to cover the these 15 minutes, however the miles are still there. So now it says I walked 66 miles rather than 10.

 

Any idea how to delete this additional miles?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-11-2021 15:04

‎07-11-2021 15:04

Welcome to the Fitbit Community, @Ducan.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-11-2021 15:04

‎07-11-2021 15:04

Welcome to the Fitbit Community, @Ducan.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes