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Android Syncing Issues

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‎11-02-2019 12:25

‎11-02-2019 12:25

I've been unable to sync since early October.  I've worked every troubleshooting route suggested.  Nothing.

The app can locate my Versa, but it fails to connect.

 

Idiot me, tried doing a factory reset on the Versa and now the watch doesn't work.  It turns on, but the only thing it shows is the icon and instructions to download the app.

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‎11-02-2019 12:40

‎11-02-2019 12:40

Hi @PegOlson welcome and sorry to hear you're having issues syncing.  Could you post what phone and Android version you have please so we can help you further?

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‎11-02-2019 16:42

‎11-02-2019 16:42

I'm having the same problem with my Alysa HR.. App finds my phone but won't connect. It just stopped syncing out of the blue. 

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‎11-02-2019 17:25

‎11-02-2019 17:25

Mine stopped syncing 3 days ago. I tried everything to get it to connect. I also did a factory reset. My phone will find my versa but won't connect. This has been happening for 3 days. I have a Samsung Galaxy S9.

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