04-03-2017
05:55
- last edited on
09-04-2020
14:51
by
RicardoFitbit
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04-03-2017
05:55
- last edited on
09-04-2020
14:51
by
RicardoFitbit
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Android app crashes every time I try to start any new challenge w/ friends. I can rematch an existing challenge. I've rebooted phone and cleared cache.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
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04-04-2017 08:12
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04-04-2017 08:12
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Hello @dryheatwriter, good to see you again in the Fitbit Community. That's a weird behavior, since you have tried some steps to address this issue I would like to recommend you log out and log back into the Fitbit App for Android. That should force the app to sync with our server and show you your friends again in the Challenges.
Keep me posted how it goes, I'll be around.
"Great things are done by a series of small things brought together.” What's Cooking?
04-04-2017 08:12
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04-04-2017 08:12
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Hello @dryheatwriter, good to see you again in the Fitbit Community. That's a weird behavior, since you have tried some steps to address this issue I would like to recommend you log out and log back into the Fitbit App for Android. That should force the app to sync with our server and show you your friends again in the Challenges.
Keep me posted how it goes, I'll be around.
"Great things are done by a series of small things brought together.” What's Cooking?
04-04-2017 12:59
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04-04-2017 12:59
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I went the extra mile and uninstalled/reinstalled app and all is working now.
04-05-2017 07:34
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04-05-2017 07:34
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Hello @dryheatwriter, that's great to hear. I'm glad you are back on track after uninstalling and reinstalling the Fitbit app. I'm sure your experience will help other user in the Fitbit Community.
See you around and don't forget stay tune to our Discussion boards.
"Great things are done by a series of small things brought together.” What's Cooking?

04-07-2018 22:22
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04-07-2018 22:22
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Had the same problem and your solution worked..thanks!

08-26-2020 18:45
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08-26-2020 18:45
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I have tried this and I still cannot start any of the 4 basic challenges. Any ideas?

