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Android app crashing

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‎07-28-2017 23:02 - last edited on ‎07-29-2017 04:35 by Fitbit Moderator

‎07-28-2017 23:02 - last edited on ‎07-29-2017 04:35 by Fitbit Moderator

The Android app died. On restart it gave crazy options and refused athentication. After several minutes of restarting the app it finally started normally. I was unable to contact support. Phone is out of office hours. The other two options kept dieing. Good night. Pass to service desk for long term fix.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2017 23:10

‎07-28-2017 23:10

Getting very frustrating. Now I noticed that the tiles have changed order. I think I can correct. Please pass to service desk as I don't appear to be able to.

 

 

 

 

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‎07-29-2017 00:04

‎07-29-2017 00:04

@Goosse1962  this is the community forum where other Fitbit users share their thoughts and suggestions.

 

You'll find customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

You may need to wait a few hours before someone is there to answer your call, but you can always email them.

Stepping in the U.S.A. since September 2013. Android 14

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