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Android app not showing step intensity Charge HR

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‎07-04-2016 00:28

‎07-04-2016 00:28

For many weeks (maybe months now) my android app (on sony xperia z) has not been showing step intensity (ie, the different colours for light/moderate steps).  It shows only very rarely and completely at random.  It shows up OK on the computer dashboard but not on the app.  Seems one of many bugs on the app and I'm really fed up.  I've been in touch with customer service for a couple of weeks now and all I've been told to do is uninstall/reinstall. At one point they were considering sending a new device but it was always likely an app problem.   And I'd already deleted and reinstalled the app several times before getting in touch.  Has anyone seen this before?  It has gone on across several app updates.  Thanks in advance Smiley Happy

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‎07-13-2016 07:56

‎07-13-2016 07:56

Hi @DeinGesicht it's nice to see you around the Community! Robot Very Happy So in other words, when you sync with the Fitbit app, there is no active minutes on the app, right? what if you sync with your computer, can you see that information? Have you also make sure you have the most updated version of the Fitbit app? 

I know there are some questions, hehe, but I need them, so I can see how can I help you. Smiley Wink

 

Keep me posted! 

Heydy | Community Moderator, Fitbit
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‎07-14-2016 00:56

In response to HeydyF

‎07-14-2016 00:56

no, not active minutes, but rather the graph showing steps - the PC version of the dashboard shows different colours for 'intensity' - but the android app version very rarely does.  I have the very latest update of the app but this has been carrying on through several versions.   I rarely generate active  minutes so that's not the problem.  I'm just wondering why the android app shows different data to the PC version dashboard.  I've been in touch with customer services via email and haven't really had much luck but they're still looking into it. 

 

I would add screenshots of what I mean but for some reason the file type is coming up as invalid so I'm not able to do so.

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‎07-14-2016 05:16

In response to DeinGesicht

‎07-14-2016 05:16

Thanks for getting back @DeinGesicht!

 

We're sorry that you're having trouble with the Fitbit app and we thank you for bringing the issue to our attention. We've passed it on to our engineering team for research. 

We appreciate your patience with this matter. Please let us know if we can assist you further.

Maria | Community Moderator, Fitbit


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