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Android app not synching

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‎07-18-2017 09:34

‎07-18-2017 09:34

I have the surge watch and just switched to a new Android S7. The app has issues syncing. Get lots of error messages  and try again matters. Bluetooth is connected. So sometimes it syncs and sometime I keep having major delays. 

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‎07-19-2017 08:04

‎07-19-2017 08:04

Hello @Scottp77, welcome aboard to the Fitbit Community. I saw your post about you are experiencing syncing issues with your new phone. Try the following recommendations and troubleshooting steps from this post: Having trouble syncing? (here's how to fix this).

 

Give it a try and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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