help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app slowly updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2020 06:04 - last edited on ‎05-10-2020 11:55 by Fitbit Moderator

‎04-23-2020 06:04 - last edited on ‎05-10-2020 11:55 by Fitbit Moderator

When things are added to the app it often takes an age to actually update the dashboard on the app. I add food, it is clearly in the food list but the dash board doesn't update and neither does the graph for calories. My total calories just doesn't add up. It gets there eventually but can take 20 minutes or a forced stop of the app!

I add water but the dashboard remains at zero sometimes for hours as more is added.

On several occasions the dashboard details get all muddled up, the food input tells me 5 out of 5 or 8 hours sleep!

I pay for premium but the Android app doesn't feel very premium, lots of bugs that have been around for ages.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-10-2020 11:54

‎05-10-2020 11:54

Hi @StrickersJ, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes