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Android app slowly updating

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‎04-23-2020 06:04 - last edited on ‎05-10-2020 11:55 by Fitbit Moderator

‎04-23-2020 06:04 - last edited on ‎05-10-2020 11:55 by Fitbit Moderator

When things are added to the app it often takes an age to actually update the dashboard on the app. I add food, it is clearly in the food list but the dash board doesn't update and neither does the graph for calories. My total calories just doesn't add up. It gets there eventually but can take 20 minutes or a forced stop of the app!

I add water but the dashboard remains at zero sometimes for hours as more is added.

On several occasions the dashboard details get all muddled up, the food input tells me 5 out of 5 or 8 hours sleep!

I pay for premium but the Android app doesn't feel very premium, lots of bugs that have been around for ages.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 11:54 - last edited on ‎08-05-2025 09:05 by Fitbit Moderator

‎05-10-2020 11:54 - last edited on ‎08-05-2025 09:05 by Fitbit Moderator

Hi @StrickersJ, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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