help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android phone can't locate fitbit one

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2018 11:57

‎01-25-2018 11:57

A week ago my phone stopped being able to locate my fitbit one. Has worked fine for over 2 years. Tracker is charged, have reinstalled ap. It will connect if I go in and install as a replacement tracker with correct steps shown. It's just a pain to have to reinstall every time i want to update steps. Any ideas?

Best Answer
2 REPLIES 2

‎01-25-2018 15:37

‎01-25-2018 15:37

You may be another victim of the dreaded update. Sincere condolences.

Best Answer
0 Votes

‎02-02-2018 16:35

In response to Lilbiddy

‎02-02-2018 16:35

That's what I figured. Just wish customer support would be a little more honest about it!

wrote:

You may be another victim of the dreaded update. Sincere condolences.

 

Best Answer
0 Votes