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Android syncing issue

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‎01-30-2021 15:15 - last edited on ‎02-02-2021 18:15 by Fitbit Moderator

‎01-30-2021 15:15 - last edited on ‎02-02-2021 18:15 by Fitbit Moderator

This is the 2nd time this has happened. My Fitbit wont sync to my phone. It happened last week and finally synched yesterday but then this morning it won't sync. It stopped syncing last night. I cant receive text messages or it won't keep my entries. I have done every step they told me. It's happening to my sister's watch too. We just bought these for Christmas and keep having problems. When will they fix with android phones

 

Moderator Edit: Clarified subject

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‎02-02-2021 18:13 - edited ‎02-02-2021 18:14

In response to Rich_Laue

‎02-02-2021 18:13 - edited ‎02-02-2021 18:14

Hello @Ashie603, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Rich_Laue Your help is always appreciated.

 

Let me know if further assistance is needed and if you have any additional questions.

View best answer in original post

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2 REPLIES 2

‎01-30-2021 23:06

‎01-30-2021 23:06

Hi @Ashie603 have you installed the Fitbit app update that was released on Friday? 

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‎02-02-2021 18:13 - edited ‎02-02-2021 18:14

In response to Rich_Laue

‎02-02-2021 18:13 - edited ‎02-02-2021 18:14

Hello @Ashie603, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Rich_Laue Your help is always appreciated.

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes