RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[Wlogue]

Since system update this AM, my Samsung is unable to communicate or pair with Fitbit. 

[Wlogue]

TrI'd rebooting fitbit several times as well as phone. No luck.

[Wlogue]

It is a Flex. 

[Wlogue]

Tried 

[ABanta]

I am experiencing the same problem. My Android updated this morning around 7 EST and I haven't been able to sync my Flex. I rebooted my tracker and uninstalled/reinstalled the app. Still doesn't work. 

[Wanda1]

Same problem with my flex. 

[Wlogue]

Must be a system problem



Sent from my Verizon 4G LTE smartphone

[Wlogue]

Must be a system problem



Sent from my Verizon 4G LTE smartphone

[LMMIII]

Having same problem with Surge after Verizon update; @ 0754 this morning. 

[Randu]

Wife and I have same issue Fitbit ONE. Tried all the normal restarts and went though the pairing steps and nothing.  Overy 12,000 steps today that I want credit for !

[Bigdanb]

Same problem since my s5 updated this morning 

[Wlogue]

It's only the phone issue. If you have access to computer with Bluetooth you can sync on it and will update your app. Verizon or Android need to address this issue.



Sent from my Verizon 4G LTE smartphone

[Wlogue]

It's only the phone issue. If you have access to computer with Bluetooth you can sync on it and will update your app. Verizon or Android need to address this issue.



Sent from my Verizon 4G LTE smartphone

[Tseg]

 I have a Samsung Note 5 and have not completed the update and still cannot sync my Fit bit.  At least 50% of the time, there seems to be an issue.  Fit bit needs to work on the compatibility of their app.  The constant effort to sync also drains the battery where I need to charge it almost everyday!

[Tessa58]

I'm having the same problem since the update on my Galaxy s5. I got my early walk in and it synced fine. Now it just says "Tracker not found". I have also logged out of app and restarted phone multiple times. 😞

[Rick4Lyn]

Having the same problem with my Flex after droid update.

[Cruzdianay]

Mine is doing the exact same thing

[LyndaAnello]

I've been having this problem too and I found this solution on another post. It worked for me. Good luck!

1. Completely power off your phone and leave it off.  Don't just restart your phone.

2. Reset your tracker.  

3. Power your phone back up.

4. Bring the Fitbit app back up and try syncing.

[NebFit]

Same problem. Android updated this morning and immediately my Fitbit One no longer syncs to the Android Fitbit app (version 2.54).  Hoping for a rapid fix from Fitbit.  

Fitbit are you listening?