help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android won't sync with App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2019 01:06

‎05-05-2019 01:06

Hey everyone. 

Since I switched up my iPhone for an android, I havent been able to sync my fitbit like before. I have force stopped the app, deleted it and redownloaded it, but nothing seems to help. I am on the newest android update so I'm not sure if this is a matter of fitbit having systematic issues. I get a reoccurring message when I do try to refresh the app, and it says that my sync has been scheduled and takes forever to actually update. Any advice would be helpful! 

Best Answer
0 Votes
2 REPLIES 2

‎05-06-2019 07:48

‎05-06-2019 07:48

Welcome to the Forums @marinnadel.

 

Thanks for trying all of those steps to get your Fitbit to sync to your Android phone.

 

The first thing I'd like to do is to ask you some questions:

  • What Android phone are you using?
  • What Fitbit are you using?
  • What Android version is your phone running at the moment?

In the meantime let's try to follow the steps listed in this help article. While you have already tried some of those steps, please go through all of them in the order that they show up. They will get your Fitbit syncing correctly.

 

Keep me posted on how it goes.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎08-21-2019 09:38

In response to LanuzaFitbit

‎08-21-2019 09:38

Thanks for your reply!

I am using a Huawei, with android update 9.1.

I have force stopped the app, disconnected my Bluetooth, both disconnected and restarted my fitbit, but no matter what I try it always has a sync issue and never tracks my GPS dispite turning on all permissions to use data and location even when my screen is closed. I'm not sure what else to try at this point. I never had this problem with my iPhone. 

Best Answer
0 Votes