Android won't sync with Zip

[MEisenbart]

Samsung Galaxy will not sync with Zip since early yesterday!!!! I have done everything suggested.  This happened with my Fitbit One and I had to buy the Zip. Whomever does your updates should be FIRED because they screw it up every time !!!!!

[LanuzaFitbit]

Welcome to the Forums @MEisenbart.

Thanks for taking the time to try all of the steps that are generally suggested in these cases.

I'd like for you to confirm if you have tried all of the steps listed in this help article in the specific order that they show up in there. If you have, then please try setting your Zip up again as if it was a replacement device. Click here to find the instructions.

In addition to that I'd like to ask what phone is it that you have and also ask what Android version is it running. That could shed some light into what is happening and why it doesn't sync.

Let me know if you have any further questions.

[MEisenbart]

HEEEEEELP !!!!!!!!! It is still NOT syncing. I have done everything suggested plus everything i can think of. What I have finally found it when I turn on my Bluetooth the FitBit Zip. It does not automatically connect anymore and I have to scan to find it (sometimes several times) When I do find it and try to connect it gives me the message : Couldn't pair. Check settings for this device and try again. I have checked everything I can find and I am having NO luck. On my Phone I can get on and check the status of everyone else and how the Workweek Hustle Competition is going without me !!!!! The FitBit itself is working great it just won't sink with the phone. PLEASE HELP !!!!!!!!!!!!

NOTE: I have been using this for at least a year with no problems. I has the FitBit One and after some of your updates it would no longer synch and I had to buy the Zip. If this is some kind of a scam to get people to buy your stuff I DO NOT appreciate it.

[LanuzaFitbit]

Hello @MEisenbart.

I apologize for the delay in my response. Thanks for trying the steps I recommended to get it to sync.

Since the steps I shared did not work, I'd like to ask some questions to better understand the situation:

• What phone are you using?
• What Android version is that phone running?
• Have you synced your Zip with another device?
• When did this start happening?

Look forward to your reply.

[MEisenbart]

I gave up !!!!!!!!!!!!!! No more FITBIT for me !!!!!!!!!!!!!!. I did sync with my computer and it all reset and everything worked for about 6 hours then it quit synching again. Tired of it. I am going to look for a different kind.

Melody

[Dmardrus1]

Ive had the SAME exact problems. I'm on my 3rd replacement and honestly getting tired of it. Been on with CS more than 5 times .

[paxorbis]

Same problem with me. Hot a Galaxy S10 and it only syncs after I remove and reinstall the Zip battery, not after.

[MEisenbart]

I finally gave up. I now have 2 Zip on my dresser. I will never buy another and I do NOT recommend it to anyone. They work great until they do an upgrade then... BIG WASTE OF MONEY !!!!!!!!!!!!!!!!!!!!!!

[BIGDAVESAILING]

This a common problem with the Zip.  Spent 30min. on a "CHAT" with the Fitbit help. No results.

The only way I could get the Zip to Sync is to remove the battery for a few seconds the replace it. This reboots the zip and syncs with my phone.

[SunsetRunner]

the Zip has problems syncing with Android 9. I bet your phone updated recently, which is why the Zip can no longer properly sync with it. For many of us, this has been a problem for several months. FitBit first acknowledged the problem over 10 months ago.

With the Zip being quietly discontinued and pulled from their site by FitBit and with FitBit putting up a notice on the Zip forum that it's no longer officially monitored, it's pretty clear that FitBit has washed their hands of the device. It seems quite unlikely that there'll be a fix unless they just happen to blindly stumble on something while fixing the code for another device.

The thing that bugs me the most about this is how poorly FitBit is treating their customers who bough the Zip. When a customer posts about a Syncing problem with the Zip, the very first thing that a support technician, forum moderator, or ANYBODY representing FitBit should do is tell that person there's a problem with Android 9 that will prevent the Zip from syncing, so if they have Android 9, their only option is to remove and reinstall the battery any time they want the device to sync. That should be the first thing mentioned in ANY reply, yet it's rarely brought up until after the customer has been put on a wild goose chase and instructed to try a dozen different things, none of which have ANY chance of working over the long run if the customer has Android 9.

FitBit also needs to put a Sticky Post in the Zip forum (something like "Zip not Syncing? Read this FIRST!" ) explaining that the Zip has been discontinued and will not properly sync with Android 9. Almost all of the activity in the Zip forum is from people who are having Sync issues with more confused and lost customers posting their syncing issues every day.

It's totally disgusting and extremely disappointing. Shame on you FitBit!

[Janey207]

I have had the same problem, it's a real shame that Fitbit are not a bit more transparent about the Zip. I didn't know till I came on the forum to find a solution as to why my Zip won't sync and it's through this I find it is being discontinued. Shame on you Fitbit this is no way to treat your customers. I will look now for a different fitness app!!!

[zsnobird]

Same issue here with my Galaxy 9S. Was on the phone with support a month ago as I could only sync by removing and reinstalling the battery. I did all the other steps mentioned here an nothing happened. My phone didn't see it in my Bluetooth devices area. They sent me a replacement that I just got two days ago and went through the complete set up twice and again, it would only sync when the battery was taken out. I called support again and even asked if this was an issue with anyone else and they said no. What a waste of time. They said they could send a replacement or offer 50% off another product. I obviously don't want a replacement . Since they are not offering this product anymore there is obviously an issue. Very bad customer communications.

[Janey207]

Hi

Yes I agree very disappointing from Fitbit. I think it has to do with phone
upgrades as it still syncs to my old Samsung tablet but will not sync to my
Huawei phone. Maybe that's why the replacement they sent you doesn't work.
Such a shame as I really liked the fact you don't have to keep charging
just replace the battery and you clip it on. I personally don't want to
wear my fitbit on the wrist. Oh well.........