Another day another bug.....

[speedf]

What is going on with this complete pile of rubbish that Fitbit keeps peddling?

Just when you think one bug is squashed, it reappears a few days later.

- Peloton integration doesn't work, then it does, now it doesn't again (and interestingly only seems to be a problem on the Android app as all my Peloton exercises appear on the iOS version of the Android app)

- Have a period of getting "Couldn't sync your Google Pixel Watch 2" message.  Then it's fixed, now it doesn't work again (although interestingly, when I press the "watch" icon in the top left, it shows that the Watch has synced!

The whole Fitbit team must be completely incompetent to allow this app to get through development and (presumably) quality testing.  The forums and google play reviews are full of people having issues and "support" is next to useless with the same old "switch it off and on again" response, even though clearly there is something fundamentally wrong.  If I worked for this company, I'd just quit with embarrassment.  Seriously guys, just kill off the whole product line and accept that your once great company, a leader of fitness technology, is now just a complete and utter disaster.

[throughhiker1]

I share every frustration you just outlined. Been going on for weeks now 

[speedf]

I spoke to Fitbit telephone support yesterday.  Not particularly help but.... Before I mentioned too much about the issues I was having, the support guy said they have lots of problems with the Android app and he expects that they will "update the app soon".  No timescales.  So, if true, why has no-one from Fitbit come onto this forum and officially given a status?

[RiekoC]

Hello @speedf 

I've seen posts from several Moderators in the various device product support forums acknowledging the issues and confirming that the team is working on fixing all the problems. However, they did not provide a timeline for when the issues will be fixed.

As a user, who has had to deal with these issues myself, I know the fixes can't come soon enough for all of us.

[speedf]

You might well be right that the Moderators have acknowledged the issues in other product support pages.  I don't have the time to monitor every single sub-forum to see......  What might be a good idea for the moderators to do is to put a pinned note on all the sub forums to say that the Android App is a piece of rubbish right now, and that Fitibit haven't any idea as to when they are likely to be able to fix it.  Unfortunately I think the moderators are generally clueless, as I still keep seeing them saying to people variations of "switch it off and on again", when clearly this isn't going to solve anything.