App Not Loading Most Info

[jbollman]

Since September 21, the Android app has been plagued with issues. The main overview page doesn't update stats at all, and when I click on a specific section, like exercise, it just spins endlessly and never loads. I'm on the most recent version of the Fitbit app. Anyone else experiencing this?

[BraulioFitbit]

Nice to see you here, @jbollman.

Thanks for the details shared about the Fitbit app. Is your phone connected to internet through WiFi or mobile data when this happens? I recommend you to force stop the Fitbit app by going to your phone's Settings > Apps > Fitbit > Force Stop.

Hope this helps.

[Kdence]

I am having the exact same issue and force stop (reccomended below) did not seem to help. I also can't get it sync manually, it appears it's syncing every night at specific time but it won't manually sync or update throughout the day.

[BraulioFitbit]

Welcome to the Fitbit Community, @Kdence.

I appreciate the details provided. If the Fitbit app is not loading, please try the following:

1. Log out from the Fitbit app (tap on your profile's picture > Log Out).

2. Clear cache and data by going to your phone's Settings > Apps > Fitbit.

3. Restart your phone and login again.

Regarding the syncing difficulty, you can try the troubleshooting steps from this help article.

Catch you later.