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App Not Tracking Data

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‎05-30-2019 04:57 - last edited on ‎05-31-2019 06:13 by Fitbit Moderator

‎05-30-2019 04:57 - last edited on ‎05-31-2019 06:13 by Fitbit Moderator

Since I synced with my fitness pal my dashboard is not tracking steps, sleep... How do I unsync? I really need sleep tracking.

 

 

Moderator edit: Clarified subject

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‎05-31-2019 06:12

‎05-31-2019 06:12

Welcome to the Forums @Powel.

 

Thanks for bringing that up. I'd like to take a closer look at the situation and also help you get everything tracking on your Fitbit app.

 

The first thing I'd like to do is to ask you how is the information not being tracked on your Fitbit account? Does it not show any data? Could you share some screenshots of what you see? Being able to understand exactly what is happening could definitely help me understand what is going on. Also please confirm if your Fitbit device is indeed syncing to your account.

 

As for how to disconnect Fitbit from MFP, you can click here to find the steps on how to do it.

 

I look forward to your reply so that I can better understand what is going on.

Lanuza | Community Moderator

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