App Stopped Showing Sleep Score

[feng192]

Hello! Was wondering if anyone has dealt with this before. As of Saturday, my app was showing my sleep score and Awake, Rem, Light, and Deep. Now, it’s not showing a sleep score and only showing Awake, Restless, and Asleep. Can anyone help?

[RiekoC]

Hello @feng192 

What you got was the basic sleep pattern. When you don't get sleep stages in your sleep tracking, you won't get a sleep score.

This help page has the recommended troubleshooting steps to try: Why aren't my sleep stages showing (<-- click link)

By any chance, are you having any problems with heart rate tracking? Do you see a green light on the back of your Fitbit? The green light is the heart rate sensor and is needed for sleep stage tracking. Let us know which Fitbit device you have so we can provide the steps to check that the sensor wasn't turned off.

[Gr4ndp4]

Hi, @feng192, further to @RiekoC advice may I suggest you delete the Fitbit app on your phone & reload it? The belt & braces process is as follows - First sync your Inspire 3 to your Fitbit app to ensure all your data is properly transferred and then go into the Fitbit app in the phone settings, force stop > clear storage & cache > uninstall the app. Go to your phone connection status & "Forget" the Inspire 3 > restart your phone. Now reload the Fitbit app from the Playstore or App Store and set it up again logging in with your Google account. Pair the Inspire 3 with the app. You may find this article of interest What's sleep score in the Fitbit app? - Fitbit Help Center .

I hope this helps, please post here again & let us know how you get on.

Cheers

Cheers