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App Stopped Showing Sleep Score

yesterday

yesterday

Hello! Was wondering if anyone has dealt with this before. As of Saturday, my app was showing my sleep score and Awake, Rem, Light, and Deep. Now, it’s not showing a sleep score and only showing Awake, Restless, and Asleep. Can anyone help?

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yesterday

yesterday

Hello @feng192 

What you got was the basic sleep pattern. When you don't get sleep stages in your sleep tracking, you won't get a sleep score.

This help page has the recommended troubleshooting steps to try: Why aren't my sleep stages showing (<-- click link)

By any chance, are you having any problems with heart rate tracking? Do you see a green light on the back of your Fitbit? The green light is the heart rate sensor and is needed for sleep stage tracking. Let us know which Fitbit device you have so we can provide the steps to check that the sensor wasn't turned off.

Rieko | N California USA MBG PE

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