App and Charge 6 not syncing correctly

[78liz01]

Fitbit has been going downhill 

I've been a user since 2016 I used to love Fitbit for tracking workouts and steps but ever since i got the Charge 6 is not the same.

The watch and the app just don't communicate well anymore and it just seem inaccurate, before I was able to open the app and have an accurate reading automatically without having to scroll down and sync but now I have to sync up all the time which doesn't track well with my other health app and im missing workouts I have done on those other apps. Now im having issues with the step count from days ago being stuck on the App and theres no updates available

Moderator edit: clarified subject.

[RiekoC]

Hello @78liz01 

We've gotten confirmation that the team is aware of the syncing issue for Charge 6 users and are working on fixing the problem. However, we don't have a timeline for the fix yet.

Regarding the missing historical data in the Fitbit app, have you tried uninstalling, then re-installing the Fitbit app on your phone? This process has worked for many users to restore their historical data. 

[ManuFitbit]

Welcome to the forums @78liz01. 

Thank you for all the details that you provided to us in order to share the experience with Charge 6. 

I'd suggest you take a look at the following help article: Why won't my Fitbit device sync?

Regarding your Fitbit app, as indicated by our friend @RiekoC:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

As you indicates that you are missing workouts I have done on other apps: How do I connect Fitbit with another app.

Thanks for your help @RiekoC.