App bricked after latest update

[Summermoon]

Since the app updated it no longer starts. Keep getting "Fitbit app keeps stopping" after the 11th time android shuts she app off.

I've both hard reset the charge 2 and uninstalled the app and reinstalled but it wasn't fixed.

It's not syncing either. Ever since that update in april neither the Fitbit or the app have worked very well. Quality has definitely dropped off.

Shame coz I did enjoy both but now it's become a chore trying to keep it working.

[LanuzaFitbit]

Hello @Summermoon! 

Thanks for letting us know that you tried uninstalling the app!

I'd like to ask a few questions about this situation:

• What phone and Android version are you using?
• Do you have any other device that you could use to sync?

In this case I'd like to recommend that you try to follow these steps to help your Charge 2 to sync once again.

Let me know if you have any further questions.

[Summermoon]

Hi. I'm using the latest Android version in a s8+

I can't sync because the new Fitbit app update keeps stopping before it
even loads. I've had to uninstall the app now because it kept saying Fitbit
app has stopped.

[LanuzaFitbit]

Hello @Summermoon.

Thanks for letting me know. 

Do you have any other Phone or computer that you could use to try and sync your Charge 2?

As for your S8+, I'd say that we try to install the app once again. If you are using an SD card to install the apps there, let's try to install it directly on the phone instead of the SD card as see if that makes a difference. 

Let me know if there are any further questions.