App crashes when trying to pair alta hr

[TiggyMcChicken]

The app crashes when I pair the alta hr and my Samsung s4

[Teyre02]

I have similar error on my Samsung Galaxy prime various times

Please explain to me why I have to recognize in after having been successfully logged and attempting to resync.

This has happened like 4 or 5 time this past week and is getting rather irritating.  Twice I lost several k steps and it is frustrating.  Is there a problem the program or the Alta fitbit.

Also I keep receiving error says fitbit server down or unavailable near midnight when I'm try to sync up  and this is also frustrating

I have a flex and an Alta on separate mobiles and the rarely does this to me on the flex, why does the Alta have this problem.  I have to tap it several times, like 15 to 20 times to get it to sync or stop alarm or even verify it has been located and at time it then says retry right after it says we have located ur fitbit, tap screen.  Then it fails and have to restart it again.

Please respond 

[TiggyMcChicken]

I updated the fitbit app and it worked. I hope this could help you too.

[Teyre02]

Update how.  What do I need to do on my side

[TiggyMcChicken]

Once your app is updated, go to the menu, hit add a new device, make sure
your "gizmo" works and your Bluetooth is on and follow the app
instructions.