App crashing during set up

[Oliviahagglund]

hi, my app keeps crashing during set up. 

I downloaded the latest version of the app, onto my Oppo R15. 

Ive tried for over a day now and nothing works . I get to the 'Found It!' screen and then 4 numbers show up on my fitbit Ionic, then the app crashes back to the settings page. 

I've deleted cache and data, changed networks, force stopped, deleted and redownloaded multiple times, and nothing. This is driving me mad, help please!

Moderator edit: Format

[LanuzaFitbit]

Welcome to the Forums @Oliviahagglund.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[SunsetRunner]

This is a " Workaround solution"

If you have a PC ( windows ), with Bluetooth, Download the app onto it, Add your tracker

via the app ( ie, dont add it as a device vja windows ) Your tracker is now attached to your Fitbit account. Turn off Bluetooth on your PC ( or switch it off ) Open the app on your phone, and you will see that your tracker is now paired with your phone, it should also appear in your phones bluetooth list. I had to use this method to pair my RX17 Pro.

Also, please dont waste even one second trying to get the notifications to work, chances are you wont,  Hope this all helps you.

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for taking the time to share that workaround in here!

I am sure that other users will definitely find it useful. Let me know if it is okay for me to share it with others that may experience a similar issue in the future.

Feel free to reach out if there are any questions we can help you all with.

[Kalynchrismon]

How can I sync and pair my device if I cant do the "work around" 

[SunsetRunner]

Yes, of course you can. The more people know, the better.

[SunsetRunner]

I have never tried, but im guessing that you could also add a tracker to Your Account with any device that has access via the web. ( eg, you view your account as a webpage, not as an app )

[SaleemH]

I'm having the exact same issue too: I've unpaired and attempted setup on Fitbit App ( for Android).

Charge2 is detected by the Oppo R15Pro

Fitbit App detects and links to it. Charge2 vibrates and shows the 4 digit PIN. Then the App crashes with the teal colour flashing on my screen, then goes back to the default menu (the screen where you select Set Up new Device).

I ended up linking the Charge2 back via my iPhone6, which still links perfectly fine.

And with the Oppo R15pro: no difference between Wifi connection or via Mobile only. I think this is an App software bug

[Kalynchrismon]

I cant find a way to add a device online 

[LanuzaFitbit]

Welcome to the Forums @Kalynchrismon and @SaleemH. Hello @SunsetRunner.

Thank you all for sharing your experiences.

The workaround shared by @SunsetRunner has a chance of getting everything to work but please do know that it is not possible to guarantee that it will work.

If that doesn't work, please know that our team is looking into the situation and we will be letting everyone know as soon as we have any updates on the matter.

Let me know if there are any other questions on the matter.

[SunsetRunner]

When will a solution be provided..Im having the same issue with my Oppo R17

[SunsetRunner]

I have found that it is impossible to pair my Blaze using " add device" on my mobile, or on my Ipad. For some reason the Blaze rejects the pairing request. This forces you to do the pairing

through the Fitbit app. You will probably find that during the pairing sequence the 4 digit security code will appear on your Fitbit tracker, the app then tries to open another window to confirm the pairing, but is unable to do so, and reverts back to the setup window.

( You will find that Fitbit Classic bluetooth can can be paired with your phone in the conventional manner, and my experience is that it works perfectly )

It is possible to Add a tracker to your Fitbit account Online. The device is automatically added to your mobiles Paired bluetooth device when you sign into your account via the app.

When viewing your account online, look for the      + set up a device    section, and follow the onscreen instructions which are very simple.

At this point, your tracker and phone should work in perfect harmony together, you can sync stats as normal and use the Classic bluetooth connection to operate your mobiles music player.

Sadly, at this moment in time, none of us are able to receive any kind of Notifications, no matter how much you play around in the settings, or perform re installs, etc etc. I know this because for over a week I have tried every possible combination of everything but never found success.

We have to wait for Fitbit to get into high gear or migrate to other devices, that may or may not have similar issues.

Figurati

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner. Hello @SunsetRunner.

Thanks for your replies and sharing those details.

@SunsetRunner At this moment we do not have any information or an ETA that we could share on the matter. As soon as we do we will let everyone know.

Please feel free to let us know if there are any other questions we can help out with.

[SunsetRunner]

My Rx17 now receives notifications after installing the playstore update.

[Ghillan]

I have the very same issue with my fitbit versa lite and the oppo reno phone.

Sadly the PC application does not list the versa ( actually it says: "mobile app only" ), hence i cannot use a pc to pair my fitbit.

[Rick1947]

What am I supposed to do mean while withy new ionic that I am unable to setup?

[Aljc123]

hi

i am experiencing this issue

you said

"Our team is looking into the situation and we will be letting everyone know as soon as we have any updates on the matter."

i cant see an update and this was a long time ago!

Please can you help 

thanks

[jlmendieta]

It has been more than one year since this issue was reported. What is the solution? How many years will it take?

[CorbinKuster]

It's been almost 2 years now. This is annoying!