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App crashing with food logging - "Unfortunately Fitbit has stopped"

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My fitbit Charge 2, when ever I try to log my food It says unfortunately fitbit has stopped,  been happening for over a month now.  Tried talking to you guys over and over nothing done to correct problem. 

      Concerned fitbiter

 

 

Moderator Edit: Updated Subject For Clarity.

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Hello @energιzer, great to see you around and thanks for keep reporting the app keep crashing with food logging.

 

I'm sorry for giving you a late response and if the issue persists, please give it a try to these steps: 

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

See you around and feel free to let me know if the app behavior change.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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