05-28-2018
07:24
- last edited on
05-30-2018
10:44
by
RobertoME
05-28-2018
07:24
- last edited on
05-30-2018
10:44
by
RobertoME
My fitbit Charge 2, when ever I try to log my food It says unfortunately fitbit has stopped, been happening for over a month now. Tried talking to you guys over and over nothing done to correct problem.
Concerned fitbiter
Moderator Edit: Updated Subject For Clarity.
05-30-2018 10:42
05-30-2018 10:42
Hello @energιzer, great to see you around and thanks for keep reporting the app keep crashing with food logging.
I'm sorry for giving you a late response and if the issue persists, please give it a try to these steps:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and feel free to let me know if the app behavior change.
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