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App doesn't recognize bike rides

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‎02-06-2019 09:02

‎02-06-2019 09:02

The last two days I've gone on bike rides longer than 10 mins which is what I have it set to auto recognize. They don't count towards my exercise goal and therefore I can't see how many calories I burned. I would like that to be fixed, as well as a bike ride option to be added to the stopwatch feature on the exercise page.

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‎02-07-2019 06:39

‎02-07-2019 06:39

Welcome to the Forums @GreyXephos.

 

Let me help you figure out what is going on.

 

My recommendation in this case would be to try to tighten the strap on your Fitbit before going to bike. That should help so that the information is better sensed and tracked.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-08-2019 08:01

In response to LanuzaFitbit

‎02-08-2019 08:01

I don't think that is the problem because it still tracks my active minutes perfectly fine. It just doesn't recognize that activity as a bike ride where it does recognize a walk.

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‎02-08-2019 13:07 - edited ‎02-26-2019 05:19

In response to GreyXephos

‎02-08-2019 13:07 - edited ‎02-26-2019 05:19

To detect the bike ride , the trackers movements need to be tracked properly. A loose tracker may bounce around to much to be properly detected, but may still give an accurate heart rate to detect active minutes.

 

Your bike ride is auto detected by the Fitbit tracker movements, not the Fitbit app, my thought is that we need to first look at the setiings.

Let's tap the exercise tile, on the next page tap the settings cog. We want to check that the bike is still set for 10 minutes and not disabled.

If the above is fine  then a restart of the tracker would not be a bad idea.

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on.
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