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App doesn't show correct calorie input

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‎01-17-2021 14:26 - last edited on ‎01-19-2021 16:03 by Fitbit Moderator

‎01-17-2021 14:26 - last edited on ‎01-19-2021 16:03 by Fitbit Moderator

Hi, 

 

My app doesn't show now the data I have inputted for calories-in. But every next day I can see in the history that it was actually recorded. It just won't show in real time what I have put in and how much I have spent on my calories. By the way this I food intakes.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎01-19-2021 16:03

‎01-19-2021 16:03

Hi @randygenorga.rg, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer