App doesn't shows community option

[KirtiP]

I had downloaded fitbit app but doesn't show community button

[LanuzaFitbit]

Welcome to the Forums @KirtiP.

Thanks for sharing this with us. I'd like to take a closer look and help you figure out what is going on.

Could you take a screenshot of what you are seeing and then post it in here? Additionally, please let me know what phone is it that you are using and what Android version are you running. Also, make sure that the app is updated. You can read more about the latest version by clicking here.

Let me know if you have any further questions.

[KirtiP]

I had send you the screen short and its android oreo and yes software is
updated.

[Lilbiddy]

Hi @LanuzaFitbit and @KirtiP ,

I saw from KirtiP that the app was newly downloaded and I thought that I remembered seeing a comment somewhere saying that there was a waiting period before gaining that access. Is this the case or am I imagining it? 

Cheers 

[LanuzaFitbit]

Hello @KirtiP and @Lilbiddy.

@Lilbiddy That sounds interesting, could you try getting access to that post?

@KirtiP Unfortunately the screenshot didn't come through. Could you try posting it again? Be sure to click on the 'Photos' button on top of the text field when you are typing your reply directly on the Forums. Check the picture below for reference. 

Let me know if you have any further questions.

[Lilbiddy]

Hi @LanuzaFitbit, I have had a prowl around where I thought I might have seen this but to no avail.  Sorry it looks like I imagined this. I thought it was in response to a similar question but I can't find it. My apologies for the erroneous idea.

[JohnnyRow]

@KirtiP   I vaguely remember someone with the same problem deleted the app, then downloaded it again and that fixed it, at least in one case.

Just to make sure, I assume you know the Community button is at bottom of dashboard with 5 buttons: Dashboard, Challenges, Guidance, Community, Notifications.

[LanuzaFitbit]

Hey @JohnnyRow and @Lilbiddy.

@Lilbiddy That's okay. If I do see something like that around I'll let you know.

@JohnnyRow Thanks for coming in to help out! Uninstalling and reinstalling the app could do the trick. Hopefully it works.

Keep us posted and let us know if there is anything else we can help out with.

[alxion]

same issue here, after the last update. i will try to reinstall the app

[LanuzaFitbit]

Hello @alxion.

Thanks for sharing those pictures and trying to update the app.

Do try to reinstall the app and keep us posted on how it goes. 

Look forward to your reply.

[alxion]

done it but with no results.

i will wait for the next update

[LanuzaFitbit]

Hello @alxion.

Thanks for giving that a shot.

I will be bringing this up to the rest of the team. As soon as there is anything to announce on the matter we'll be sure to post about it so that everyone can see.

Let me know if there is anything else I can help you with.

[JohnnyRow]

Since the screen cap shows "Friends" where "Community" should be, I wonder if tapping "Friends" might take you to the same screen that "Community" does.  Community, for me, takes me to screen with Feed, Friends, and Groups tabs.

Also, and maybe this was mentioned before and you might have done, it sometimes helps to clear the app cache.

[alxion]

unfortunately it doesn't. i thought that when you uninstall the app, it deletes the cache data, doesn't it?

[LanuzaFitbit]

Hello @alxion and @JohnnyRow.

@alxion, It definitely should, yes. 

Thanks for giving it a shot. As I mentioned, I will be bringing this up to the rest of the team and let everyone know as soon as we have any updates on the matter.

Feel free to let me know if there are any other questions.