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App freezes after tracking run distance greater than 5miles

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‎10-04-2016 13:45

‎10-04-2016 13:45

Title pretty much explains it, after running a distance of greater than 5 miles, my app freezes and i am unable to pause or finish. It continues to track time and throws my averages all off. I have to pull the battery on my phone to get it to a point where i can finish my run in the app, anyone know whats up?
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‎10-05-2016 06:05 - last edited on ‎08-13-2025 15:16 by Fitbit Moderator

‎10-05-2016 06:05 - last edited on ‎08-13-2025 15:16 by Fitbit Moderator

Welcome to the Forums @Karensaldana. It's weird to hear that your app is freezing. I recommend checking if your Android Fitbit app is updated by following the instructions provided in the How do I update my Android Fitbit app? post, also please check that your phone is a compatible mobile device.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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