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App not showing hourly step goal accurately

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‎04-20-2019 06:27 - last edited on ‎04-21-2019 06:18 by Fitbit Moderator

‎04-20-2019 06:27 - last edited on ‎04-21-2019 06:18 by Fitbit Moderator

The "are you ready to get moving?" section is no longer working on the app... I know I've taken 250+ steps but it'll say 0 steps.

 

Does anyone else have this problem and know how to fix it?

 

 

Moderator edit: Clarified subject

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‎04-21-2019 06:17 - edited ‎04-21-2019 06:18

‎04-21-2019 06:17 - edited ‎04-21-2019 06:18

Welcome to the Forums @busybeingtara.

 

Thanks for bringing this up. I'd like to take a closer look at what is going on.

 

In this case, I'd like to ask you to share some screenshots of what you are seeing on the app.

 

In addition to that please try to log out of your account and then log back in. That should force all data to be loaded again and thus should get everything to display correctly.

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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