Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App opening in account page and not main Dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

Since the last to updates, the fitbit app is opening with the account page and not the usual main page. This is happening on both my Samsung S8 and my wifes Samsung S7. After opening the app, we have to go back on page to se the usual main page.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
5 REPLIES 5

Hi @stigvi, awesome to see you again in the Fitbit Community. I'm sorry for the late response to your question that the app is now opening in the account page and not the usual man screen, happening with your app and your wife's.

 

If you don't force closed the Fitbit app, your phone will remember the last page you were, resuming the app where it was left. Now if the behavior is different that this, the best will be to reset your Fitbit app:

 

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Hope this helps and don't forget to keep participating if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

I have the same issue on my Samsung A5 2017 and Samsung tab S. Following the above, does not solve the problem. It's very annoying!

 

Best Answer
0 Votes

Hi.

The solution that worked for me was to log into www.fitbit.com and accept some new legal stuff from fitbit.

Best Answer

Thanks. That worked for me 🙂

Best Answer
0 Votes

That seems to work for me too! 

Best Answer
0 Votes