App quit working

[AkSusan83]

Yesterday, I noticed that I wasn't getting my notifications any more.  Checked and everything was turn on.

Then, started having issues with the app, so, I uninstalled and installed.  

Now, when, I hit the app, it acts like it's going to load, but, kicks out.  Sometimes it won't even open, tap, and it just goes back to the screen where all my apps are.

Funny, as my Galaxy tablet, same version of the app, works, but, it's on Android 11, where my phone is a Moto G5 Plus running Android 8.1

So, not sure what to do.  Much easier to sync to the phone as it's on all the time

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @AkSusan83.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[AkSusan83]

Well, it's been a week since the app quit working, and, I know customer service said they knew about the problem.

Saw where a new version 3.48 had popped up in the Play Store, so, installed and installed the new version.

No luck. Still won't function on my Motorola G5 Plus, Android 8.1!

Is there any update on when this will be fixed? I mean all your information on your website says my phone is compatible!

[Odyssey13]

Hi @AkSusan83  no need to keep posting, as it's the same issue and it's best to keep your posts and responses in one area. As the Fitbit moderator said above, you've been in touch with customer support and they can further assist you.