App rarely accurate in tracking my start of sleep

[Leebosay]

I've contacted support about this but they were no help. I go to sleep late, like 1:30 or 2am. Often my Charge 2 HR doesn't start tracking my sleep until 4 or 4:30am. By "often" I mean almost always. I can edit but that's a drag and this device is supposed to do it automatically. I've reset it but that changed nothing. Any ideas?

[RobertoME]

Hello there @Leebosay, good to see you around in the Fitbit Community! Thank you for sharing that you tried to reset your tracker already but still is not recording your sleep time correctly. I'm wondering which steps provided our customer support team, just to confirm and be in the same page?

In the meantime, make sure to update the Fitbit app, there is a new version available. For more details go here. After the update I would like to recommend to reset the app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

For more help, please refer to our help article.

See you later and hope this helps.