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App won't connect or sync with Surge

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‎06-10-2020 23:55

‎06-10-2020 23:55

My Surge won't connect or sync with the app despite numerous restarts and installations

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‎06-11-2020 12:57

‎06-11-2020 12:57

Welcome to the Fitbit Community, @Osdex.

 

I am sorry to hear your Fitbit Surge is not syncing. Thanks for trying to resolve this and I am here to help. Syncing difficulty is usually caused by a missing requirement and I would like to confirm if you've  followed the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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