App won't let me stop my workout after I have finished

[Alan1979]

Hi, I have had this numerous times with the fitbit app - I use a Samsung Galaxy S4 mini, I go out for a 4 mile walk.  Get home and click pause to show the finish flag but it doesn't work.  No matter what I try the finish flag doesn't appear.  I turn off GPS, try to clear the app from my app list, turn off all other apps but still I can't get the fitbit app to know that I have stopped the app.  Suddenly after perhaps 5 minutes it just appears and I can hold on the finish button and it records my workout.  But each time it does this it also record a duplicate workout on my dashboard when I login to my account later that day on my laptop.  Any ideas?  Is it just my phone perhaps? 

[SunsetRunner]

Hi @Alan1979

Moved this thread from the Charge HR to the Android section since being more relevant to the topic & increases the chance of getting a solution.

Wishing a wonderful day

[cmaligno]

having the same issue with the app

have an oneplus x running android and after a workout i can't stop the app.

[Mark_HR]

I have the same issue with my HR, or should say the fitbit app on my Samsung Andriod.  I have discovered why the pause / Finish will not work is due to it's still syncing the GPS information to the mapping.  I have no idea why 'I' must wait for GPS to sync to map when I'm already done with my walk.

I have tried it with GPS on and in Airplain mode also but truth is I can't recall if helped as good % of the time it's GPS map current or very close / short wait to Pause / Finish (been going to quite a few new parks and like to know where I'm on on the map).

What I have been doing is turning off my GPS on my phone and wait from 20 - 45 min depending how far behind it is to get to where I turned off the GPS then I'm able to hit pause / Finish but my workout time is really killed from this.  I had this just last night took about 30 min to finaly let me pause / finish.... left hike locations whent to dinner and about the time done with dinner finally let me end the work out!!! 😞

Would be really great to find out if they have a fix for this comming or a work around.

[SunsetRunner]

Hey hey hey @Alan1979, @cmaligno and @Mark_HR welcome to the Fitbit Community! I'm so happy to have you here with us 🙂 Thank you very much @SunsetRunner for moving this post to the good section  
To better assist you, could you please let me know if you still have this issue?

I'll be waiting for your reply, in the meantime I wish you all a wonderful day! 

[Mark_HR]

Hi.. yes.. still an issue. thanks for any assistance in resolving.

[Mark_HR]

hi .. yes still an issue.


thanks

Mark

[SunsetRunner]

How is it goin' @Mark_HR? Thank you very much for your reply 🙂 In this case I would recommend to uninstall and reinstall the app. Also, I would like you to try setting up your Fitbit as a new device as recommended by our friend @MarcelBK. 

Please let me know if this works 🙂 In the meantime I wish you a wonderful day!