At my wits end, very annoying - blaze will not sync with phone

[stew86]

Here's what I have:

• Blaze running 17.8.200.3
• Samsung Galaxy J3 (2016) running Android 5.1.1
• Fitbit App 2.30

Since the last fitbit app update, I've been unable to sync my blaze with my phone. Here's what I've tried:

• Restarting both the phone and the watch
• Turning bluetooth on and off on the phone

No luck, it just says 'unable to sync'.

So I tried unpairing and repairing the watch. It says "tracker found" and then brings up another dialog saying somethings not working and to try and restart bluetooth which does nothing. Great, a watch that's not paired in any capacity to my phone.

I re-paired my watch on my laptop, synced fine throught the mac connector app. So I thought, lets eliminate any other possibilities:

• Wiped my phone, reinstalled everything - no luck
• Went to the EE store, they SWAPPED MY PHONE for a brand new one for me (awesome service), reinstalled everything and guess what, no luck

This is seriously irritating and hugely frustrating. I've had the android app on other phones with other trackers and the experience has always been flaky at best. Now it plain doesn't work.

I don't think it's the tracker - it works fine with my laptop. My phone meets all the software and hardware requirements. This is unacceptable, and its only been since the update that it plain doesn't work.

[SteveH]

You say your phone meets all the requirements yet I don't see it listed on the supported device list at www.fitbit.com/devices

Could it be that it was working before the upgrade but just by luck and the reasons for it not showing on the list have only manifested themselves since the upgrade?