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Battery is not holding charge

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‎04-05-2017 14:08 - last edited on ‎04-11-2017 07:42 by Moderator Alum

‎04-05-2017 14:08 - last edited on ‎04-11-2017 07:42 by Moderator Alum

Was sent a replacement a few months back. It's defective and the battery dies at 60 percent full. Refuse to send a replacement.  They sent me a defunct product and won't replace it!  I'm absolutely fuming right now!

 

 

Moderator Edit: Updated Subject For Clarity.

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‎04-11-2017 07:52

‎04-11-2017 07:52

Hello @NightNurse74, let me start by giving you a warm welcome to the Fitbit Community. I wonder if you have tried any suggestion about the battery drain? 

 

  • If you use the Fitbit app, make sure All-Day Sync is turned off. All-Day Sync increases battery drain on both your tracker and mobile device. To find the setting, open the app and tap or click the Account icon. At the top of the screen, tap or click Alta to see your settings. All-Day Sync is near the bottom. 
  • (Android only) Turn off the Always Connected setting. Similar to All-Day Sync, it can reduce battery life.
  • Turn off Quick View. Since this feature causes the screen to light up when you turn your wrist towards you, turning it off can prolong battery life. To find the setting, open the app and tap or click the Account icon. At the top of the screen tap or click Alta and scroll down.
  • Don't receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don't need it.
  • If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 

Our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. Our Support team evaluates each scenario by separate but they always strive to keep every single Fitbit customer on track and as part of that position they will motivate the search for alternatives to reinforce a healthy lifestyle. For more information you can check our warranty policies.

 

Hope this helps, catch ya later.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎04-11-2017 14:54

In response to RobertoME

‎04-11-2017 14:54

The problem is that this is a replacement of the first watch I bought,
only had it about 4 months. They sent me a defunct product. It dies when
the battery is at 60 percent, not that the battery dies too quick. I
shouldn't have to shell out over a hundred bucks every year and a half for
a new product! This should not be MY problem!
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