Birthday cannot be changed and will not update

[MeganD924]

I noticed my birthday was wrong on my fitbit account and managed to change it on the website but it will not update in app despite matching on my email and fit bit website, it's still showing the incorrect year in the app

 

 

[gdio53]

@MeganD924 

You can try logging out of the app and logging back in to see if that fixes your issue

[RiekoC]

Hello @MeganD924 

Have you already migrated your account to Google? If so, you'll need to change your birthday through your Google account:

• Tap on your picture on the Today page in the Fitbit app
• In the popup window, tap on Manage your Google Account under your profile name
• Tap on Personal Info tab on your Profile page
• Tap on your birthday
• You should be able to correct your birth year on the page that opens.