Black screen and 32 days past warranty

[Sunbear]

Today my fitbit went dark. First I thought it needed to charge then sync. No go, spoke with Sebastian at customer care, we tried uninstallng app, reset button on charger, bluetooth, nothing worked.  Best he could offer was 25% off my next purchase.  I've lost confidence in the product. Very dissapointed

[LanuzaFitbit]

Welcome to the Forums @Sunbear.

We're very sorry to read about what happened to your Fitibit. Thanks for taking the time to share your experience.

It is important to mention that each case is handled on a case-by-case basis and that we do have a warranty policy that you can read. You can click here to read more about it.

Feel free to reach out if there is anything else we can assist you with.

[Graycie]

I ha e the same issue of screen going dark on my charge 3 which is not under warranty anymore. Any suggestions. Don’t want to buy another one and have this same issue!

[Tannerx1]

BS my Fitbit went Blk as well.Offered discount to buy another product.My Investment down drain. Maybe youll should make bettter products