Blaze and phone's GPS not being accurate

[Uel]

When I go for a walk my tracker is rubbish.  The view on the map shows nowhere near the walk I've done. It starts and finishes more or less correct but according the my map I've climbed over house's and through gardens. And it always says I've ran even though it's set to walk.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Uel.

I'd like to take a closer look at what is going on with the GPS data.

It is important to keep in mind that the GPS data is taken straight from the phone. As such, it could be that the GPS data is experiencing some sort of interference, be it because of it being a cloudy day or there being a lot of trees, which leads the tracking to be inaccurate. When did this start happening?

Look forward to your reply. 

[Uel]

This started about 4 weeks ago. I assume its not the phone's gps as the Samsung health app automatically tracks my route and it's spot on every time . 3.1 miles. Fitbit 1.8 and 1.9 . When I view the map from the route I have just covered I can clearly see where fitbit has cut massive parts out



Sent from my Samsung Galaxy smartphone.

[LanuzaFitbit]

Hello @Uel.

Thanks for sharing those details.

In this case I'd like to ask some questions:

• What phone is it that you are using?
• Have you experienced any syncing issues?

In the meantime I'd recommend that you try to follow the steps listed in this help article. 

Look forward to your reply.

[Uel]

Hi
Galaxy s9
No synching issue's
Just been out for a walk tonight hand it's awful. No where near the route I took and once again it said I ran even though it's set to walk



Sent from my Samsung Galaxy smartphone.

[LanuzaFitbit]

Hello @Uel.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Uel]

---

@LanuzaFitbit wrote:

Hello @Uel.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

---

Still not working 

[LanuzaFitbit]

Hello @Uel.

Thanks for bringing that up.

At this moment we do not have any details on the matter. As soon as we do have any thing to share we will be letting everyone know about it.

Feel free to reach out with any other questions.

[Uel]

First picture fitbit set to walk and second picture after walk somehow fitbit has changed itself to run ???????

[LanuzaFitbit]

Hello @Uel.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Uel]

So this is a 3 mile walk and not a run as shown on the bottom left corner.  And I certainly didn't go straight out and straight back again.  Starting to get sick of this rubbish.  It's not as if Fitbit are cheap