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Blaze frozen and great customer service provided replacement

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‎08-05-2018 10:18

‎08-05-2018 10:18

For the second time by Blaze frozen, impossible to swipe and couldn't shut down with left and bottom buttons. After searching on here I was prepared for bad news as I knew it was about 6 weeks out of Warranty.  Customer Service were brilliant, just had to upload picture of frozen screen and straight away told it was faulty and replacement ordered. Had read about people being offered discount on another one, which wasn't for me but identical model completely free . Well done Fitbit! Thank you. 

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‎08-07-2018 07:18

‎08-07-2018 07:18

Welcome to the Forums @JulesE55! 

 

Glad to read that you had a positive experience and that you will be able to continue working towards your goals. 

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about in there, I'm sure that you will find something that peaks your interest.

 

Let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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