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Blaze not syncing with S7

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I am sick and tired of Blaze connectivity to the Samsung Galaxy S7 phone. The connectivity is not reliable. The syncing stops sometimes. The work around of resetting the tracker, removing the device and putting it back into the app, or reinstalling the app, are OK if required once in a while. I need these steps almost every week or two. The connection almost always breaks when I go on a run. As a result, the gps information is lost and the results of the run or bike is lost as well. 

 

No other bell or whistle matters to me as much as the foundational feature of connecting to the phone. If this is not robust, nothing else on the tracker matters to me. And, I dont want Fitbit to speculate that it is my phone which is at fault. I have other bluetooth connections working well. 

 

 

Moderator edit: Clarified subject

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Welcome to the Forums @sprasad_ganti.

 

Thanks for letting us know all of the steps that you have tried to get everything to work correctly. 

 

The first thing I'd recommend is that you try to follow the steps listed in this help article. While you have already tried some of the steps listed there, please try going through them once again in order and see if that improves the connection itself.

 

Look forward to your reply.

Lanuza | Community Moderator

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Hello, I know about the workarounds you mentioned in the article. It does work after trying one of those. The question still is why do we have these connection problems often, about 1-2 times a month. Why can't the connectivity software be made more robust, more fault tolerant, with reconnection and self correction capabilities etc. because syncing is a very important function. 
Thanks,Prasad Ganti
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