01-10-2019
08:07
- last edited on
01-11-2019
06:30
by
LanuzaFitbit
01-10-2019
08:07
- last edited on
01-11-2019
06:30
by
LanuzaFitbit
I am sick and tired of Blaze connectivity to the Samsung Galaxy S7 phone. The connectivity is not reliable. The syncing stops sometimes. The work around of resetting the tracker, removing the device and putting it back into the app, or reinstalling the app, are OK if required once in a while. I need these steps almost every week or two. The connection almost always breaks when I go on a run. As a result, the gps information is lost and the results of the run or bike is lost as well.
No other bell or whistle matters to me as much as the foundational feature of connecting to the phone. If this is not robust, nothing else on the tracker matters to me. And, I dont want Fitbit to speculate that it is my phone which is at fault. I have other bluetooth connections working well.
Moderator edit: Clarified subject
01-11-2019 06:34
01-11-2019 06:34
Welcome to the Forums @sprasad_ganti.
Thanks for letting us know all of the steps that you have tried to get everything to work correctly.
The first thing I'd recommend is that you try to follow the steps listed in this help article. While you have already tried some of the steps listed there, please try going through them once again in order and see if that improves the connection itself.
Look forward to your reply.
01-13-2019 18:18
01-13-2019 18:18