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Blaze not syncing with Samsung S7

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‎10-01-2019 06:19 - last edited on ‎10-01-2019 16:02 by Fitbit Moderator

‎10-01-2019 06:19 - last edited on ‎10-01-2019 16:02 by Fitbit Moderator

My fit bit blaze was syncing just fine with my Samsung galaxy 7s until yall decided to change things with this new update.  Its ridiculous! Now I either have to get a new phone which is costly or not wear my watch. Thanks a lot fit bit for costing people to spending money when not necessary. Was happy with fit bit products but not so much anymore.  Watch isnt thst old like 2 yrs and is no use to me anymore thanks to your new update!

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-01-2019 16:17

‎10-01-2019 16:17

Hello @mamaw2015, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, the input is appreciated. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Keep me posted and let me know if you have any additional questions.

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