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Blaze not syncing with my Samsung Galaxy s7

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‎07-21-2017 05:51 - last edited on ‎07-24-2017 15:36 by Moderator Alum

‎07-21-2017 05:51 - last edited on ‎07-24-2017 15:36 by Moderator Alum

I have my Fibit Blaze since it came out and it worked fine until two days ago. My fitbit blaze wouldn't sync anymore. After turning the bluetooth off and on again en restarting my phone and fitbit, I decided to remove my fitbit blaze from the app (and my bluetooth) so I could try to add it as a new device. But now my fitbit blaze won't connect to my phone at all. If I look at the available devices in my bluetooth settings its there. But when I start to connect it to the app it won't go past we found you device. What should I do now? I tried everything that the troubleshooting pages said. (I connected it now to my mac so it wouldn't lose my data from last week). 

 

 

Moderator edit: updated subject for clarity

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‎10-06-2017 11:02

In response to Garrisop

‎10-06-2017 11:02

Hey @Garrisop.

 

I thought the error message showed for longer. Nevermind, then. 

 

Have you synced or connected your Blaze with any other mobile devices previously? If so, do you still have any of those devices at hand? 

 

Look forward to your reply. 

Lanuza | Community Moderator

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