help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze stopped detecting steps etc

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2018 03:16 - edited ‎02-11-2018 03:17

‎02-11-2018 03:16 - edited ‎02-11-2018 03:17

Blaze is synced to phone and phone is updating so not phone but blaze is not recording steps exercise floors etc. Still recording  heart rate and calories.  Any ideas.  Tried turning off and back on

Best Answer
0 Votes
1 REPLY 1

‎02-13-2018 06:19

‎02-13-2018 06:19

Hi there @weezybee74, nice to see you here in the Fitbit Community! I'm wondering how it goes so far? Were you doing an specific exercise at the moment you noticed your steps, floors were not recorded?

 

In this case keep in mind the exercise can affect the way your steps and floors are being recorded. If your exercise is normal or related to a brisk walk and you just turn Off and On your tracker, perhaps a restart will do the trick: How do I restart my Blaze?

 

Also just a quick note, recently a new version of the Fitbit app was released, so I recommend to install this new version. For more details please review this post: Android app version 2.66 is now available - 2/5.

 

Let me know if the issue persists. See you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes