help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze will not remain paired with Samsung 8+

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2017 14:22

‎08-13-2017 14:22

My blaze will not remain paired with my phone. It's been this way since the last update. I will get them to pair and the manually update. Then it will turn off. How do I fix this? 

Best Answer
0 Votes
1 REPLY 1

‎08-14-2017 06:54

‎08-14-2017 06:54

Hello there @Shuppenshade, welcome to the Fitbit Community! Certainly this is not a normal behavior and I'm wondering what update you are referring? Is it an update with your Fitbit app or the OS of your phone?

 

I would recommend to do the following:

 

- Restart the app and clear the cache using the following steps  on this post.

- If this is not working try to sync your tracker and proceed to uninstall the app, restart your phone and     reinstall it again.

 

Hope this get you back on track. See you around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer